📦 Order & Shipping

1. How long will it take to receive my order?

   
   

   We prioritize speed! Most orders ship within 24–48 hours of purchase. Delivery times vary by location:
   
   
   • US & Canada: 3–5 business days
   • Europe: 5–7 business days
   • International: 7–14 business days
     
     
     You’ll receive a tracking link via email once your order ships.
   
   
2. Do you ship to my country?

   
   

   Yes! We proudly ship to over 50 countries worldwide, including the US, Canada, the UK, EU member states, Australia, and select countries in Asia. For a full list, check our Shipping Policy.
   
   
3. Can I change or cancel my order after placing it?

   
   

   You can modify or cancel your order within 1 hour of purchase by contacting our support team at support@vestaresidence.com. After this window, orders are processed for shipping and cannot be changed.
   
   

🛍️ Products & Quality

1. Are Vesta products made with high-quality materials?

   
   

   Absolutely. Every item in our collection is handpicked and rigorously tested for durability, safety, and premium craftsmanship. We work directly with trusted manufacturers to ensure our products meet our strict quality standards, so you can enjoy them for years to come.
   
   
2. How do I care for my Vesta products?

   
   

   Each product page includes a detailed Care Guide with cleaning and maintenance instructions. For general care, we recommend following the guidelines provided to preserve the quality and longevity of your items.
   
   
3. What if a product arrives damaged or defective?

   
   

   We stand behind our products. If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll arrange a free replacement or full refund, no questions asked.
   
   

🔄 Returns & Exchanges

1. What is your return policy?

   
   

   We offer a 30-day return window for unused, unopened items in their original packaging. To start a return, visit our Returns Portal and follow the steps. Return shipping is free for US customers; international customers are responsible for return shipping costs.
   
   
2. How long does it take to process a return or exchange?

   
   

   Once we receive your returned item, we process refunds or exchanges within 5–7 business days. You’ll receive a confirmation email once the process is complete.
   
   

💳 Payment & Accounts

1. What payment methods do you accept?

   
   

   We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with industry-leading encryption to protect your personal information.
   
   
2. How do I create a Vesta account?

   
   

   Click “Sign Up” at the top of our homepage and enter your email address and a secure password. Creating an account lets you track orders, save your shipping details, and access exclusive member-only perks.
   
   

🎁 Gift Cards

1. How do I check my gift card balance?

   
   

   Visit our Gift Card Balance page and enter your gift card number and PIN to view your remaining balance.
   
   
2. Do Vesta gift cards expire?

   
   

   No, our gift cards have no expiration date and can be used on any product in our store at any time.
   
   

❓ Still have questions?