Return Policy

✨ Vesta Returns & Exchanges Policy


At Vesta, we stand behind the quality of every product we curate. If you’re not completely satisfied with your purchase, we’re here to make it right—quickly and hassle-free.


1. Eligibility


  • 30-day return window: You may return or exchange most items within 30 days of delivery.
  • Condition requirements: Items must be unused, in their original packaging, and with all tags intact.
  • Exclusions: Personalized/custom-made items, final sale products, and items damaged by misuse/improper care are not eligible for return/exchange unless defective.

2. How to Initiate a Return/Exchange


  1. Contact support: Reach out to our team at support@vestaresidence.com or use our online Returns Portal within 30 days of delivery. Include your order number and reason for return/exchange.
  2. Get authorization: We’ll provide a Return Authorization (RA) number and a pre-paid shipping label (for US customers; international customers will receive a step-by-step guide).
  3. Ship back: Send the item back with the RA number clearly marked on the package. We recommend using a trackable service for international returns.

3. Shipping & Costs


  • US customers: Return shipping is free via our pre-paid label.
  • International customers: You are responsible for return shipping costs. If the return is due to a defect or our error, we will cover all shipping fees.
  • Exchanges: We’ll ship your new item once we receive and inspect the returned product.

4. Refund Processing


  • Once we receive and inspect your returned item, refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.
  • For exchanges, we’ll ship the replacement item as soon as the return is approved.

5. Need Help?


If you have questions about returns, exchanges, or our policy, our support team is here to assist you. Email us at support@vestaresidence.com for personalized help.